Privacy Policy
Kandy Trekking Tours ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines our transparent data practices when you inquire about tours or use our website.
1. About Our Service
Kandy Trekking Tours provides guided trekking experiences, nature tours, cultural tours, and adventure experiences in Sri Lanka.
Our tours are generally arranged through direct communication with customers, primarily through WhatsApp, email, or other direct communication methods. We do not currently operate an online booking system or require customers to create user accounts on our website.
2. Information We Collect
We collect only information that is necessary to respond to inquiries, organize logistics, and arrange your tours.
Information we may collect includes:
- Your name
- WhatsApp phone number or contact details
- Email address (if contacting via email)
- Preferred tour date
- Selected tour location / package
- Number of participants
- Pickup or meeting arrangements
- Logistical details needed for your experience
What we DO NOT routinely collect:
We do not routinely request sensitive personal information such as passport details, national ID numbers, credit/debit card numbers, medical records, or emergency contacts. Note: If you voluntarily provide safety-related information (such as allergies, mobility limitations, or health concerns), we use that information strictly to assist in providing a safer trek.
3. How We Collect Information
Information is provided directly by you when you:
- Contact us through WhatsApp
- Send an email inquiry or inquiry form message
- Contact us directly through our website
- Communicate with us regarding custom tour itineraries
- Request an invoice or payment confirmation
4. How We Use Your Information
We use your information strictly for legitimate business operations, including:
- Responding to tour inquiries
- Communicating trek details and itinerary preparations
- Confirming tour arrangements and meeting schedules
- Organizing certified guides, transportation, and equipment
- Providing customer support before, during, and after your trip
- Generating official business invoices where required
- Maintaining necessary business accounting records
5. WhatsApp Communication
Most customer communications for Kandy Trekking Tours take place through WhatsApp for convenience and instant speed.
When you initiate contact through WhatsApp, your communication is subject to WhatsApp's own Privacy Policy and Terms of Service. We utilize WhatsApp messages purely for responding to your inquiries, arranging tour details, and providing real-time customer assistance during your stay in Sri Lanka.
7. Third-Party Services
We may utilize trusted third-party service applications to support essential business management, including:
- Communication platforms (such as WhatsApp)
- Invoicing and accounting platforms (such as Zoho for official billing)
8. Data Storage and Retention
We retain customer records only for as long as necessary to fulfill business requirements, including managing active tour arrangements, complying with accounting requirements, and assisting repeat travelers. We do not store unnecessary or redundant personal data.
9. Data Security
We employ appropriate administrative and technical safeguards to protect your personal details against unauthorized access, loss, or misuse. However, please note that no electronic transmission over the internet or mobile networks can be guaranteed to be 100% secure.
10. Your Privacy Choices
You have full control over your information. You may request details about the personal information we hold regarding your bookings, or request corrections/deletion of your records at any time.
To make a privacy inquiry or request data removal, simply contact us via email or WhatsApp.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted directly on this page with an updated "Last Updated" date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us directly.